Communication & Soft Skills Training

soft-skill-training-SangsaptakCommunication & Soft Skill Training 

CONTENTS

  • COMMUNICATION SKILLS
  • SOFT SKILL
  • PERSONALITY DEVELOPMENT
  • INTERVIEW TECHNIQUES
  • VOICE & ACCENT
  • PROFESSIONALISM
  • ETIQUETTES
  • DEBATE
  • GROUP DISCUSSION
  • ACTIVITIES
  • TECHNIQUE TO ENHANCE COMMUNICATION
  • PRESENTATION TECHNIQUES
  • TIME MANAGEMENT
  • STRESS MANAGEMENT
  • GUEST LECTURES

Communication Skill

  • Ice Breakers
  • Types of Introduction
    • Formal
    • Informal
    • Semi-Formal
  • What is communication skill
  • What is the significance of communication skill in our professional and personal life
  • Types of communication
  • Verbal
  • Non Verbal
  • Written
  • Audio Visual Medium
  • What is soft skill
  • Why do we need soft skill
  • Which are the areas where soft skill is required the most
  • How can we develop our soft skill
  • Activities for the participants
  • Customer dealing and the concept of soft skill
  • Types of customer and their characteristics

Personality Development

  • What is Personality
  • Types of Personalities
  • Characteristics of each personality
  • Components of Personality
  • Attitude
    • Factors influencing our attitude
    • Pessimist and optimist
    • Winners VS Losers
  • Body Language
    • Do’s and Don’ts of Body language
    • How to Master the art of Pleasant Gesture
    • Silly Gestures, Arrogant Gestures
    • Handshaking
    • Eye to Eye Contact
  • Grooming
    • Dress Code

Soft Skills

  • Methods of Soft skills ( Ways of greetings)
  • Types of soft skills (Interactive, Negotiating, Listening, communicative & Socializing )
  • Customer service
  • Types of customers
  • Ways of handling various customers
  • Probing
  • Merits of soft skills
  • Rapport Building
  • Relevance of soft skills in our personal and professional life
  • Soft skills as a methodology to generate faith among customers and our clients

 

Interview Techniques

  • Details about interview technique
  • Types of Interviews
    • Formal
    • Informal
    • Structured
  • Do’s and Don’ts
  • How to crack interview
  • Possible interview question
  • How to convert negative question into positive answer
  • Individual Mock Interviews for Students

 

Voice & Accent

  • What is Accent
  • What are the prominent types of Accent
  • How to neutralize Accent
  • Pronunciation and clarity of voice

 

Professionalism

  • Who is a professional
  • What are the hallmarks of a true professional
  • Why do we have to be target oriented in our career
  • Why should we respect our official deadlines?

 

Etiquettes

  • Etiquettes for Corporate
  • Hygiene
  • Personal Hygiene
  • Clothing
  • Need for Etiquette
  • Types of Etiquette
    • Social Etiquette
    • Telephone Etiquette
    • Business Etiquette

 

Debate 

  • How to participate and speak efficiently on the following:
    • On Social Topics
    • On Economical Topics
    • Controversial Topics
  • Conducting Debate to make the participants more competent about Debate

Group Discussions

  • Do’s and Don’ts of Group discussion
  • Why one needs to think out of the box
  • Group discussion on Current Affairs

Activities

  • Words Tree
  • Story Weaving
  • Activities involving participants:
    • Tell me something about yourself (True or False)
    • Throw the ball contest
    • Enact role play on various situations
  • Extempore Speech

 

Technique to Enhance Communication

  • Selective reading and picking the keys
  • Preparing list of Topic and speaking before the mirror
  • Taking feedback and working on the same

 

Presentation Techniques

  • What is Presentation
  • Keys to deliver presentation and seminar
  • Probing
  • How to build rapport with the audience
  • Voice modulation
  • Body language
  • How to involve the audience

 

Time Management

  • What is Time Management
  • Why it is important for corporate
  • How does it help us
  • Is time equivalent to money in corporate world

Stress Management

  • What is stress
  • How does it affect us
  • Is stress a part of our life
  • How to manage stress
  • Activities which will help us to manage stress

  

Guest Lectures

  • By Corporate
  • By Industry Specialist